I am unable to login as an Admin on my instance or am doing it wrong, I am using the default login name of admin and the long string it gave me to use, but I am unable to login and the reset password email ability is not working.
how can both these be fixed
Hi Keith, did you get the Mastodon working on your nginx as described in another thread?
Yes site is up and running, just can’t login using admin and the password generated at the end of install
and emails are not be sent
Thank you so much for replying also
Ok, how did you configure your email server? Do you have any variables beginning with
SMTP_ set in your environment file?
here is a snagit of the .en.production
The email server works for sending and receiving email from
does that answer the question
can you check your email server logs please?
This is what I see, frankly not sure what it means
can you copy and paste as text please?
this means that an email has been delivered from
email@example.com to firstname.lastname@example.org
This does not come from mastodon
I have tried to register, search for
saper.info please and reply
privately to me
I am unable to login as admin, is my first problem.
But do appreciate the help
For the admin problem I have only the generic advice:
Try to check the mastodon logs
Try to reset the password with
Using the admin CLI - Mastodon documentation
I’m sorry have looked through the document and don’t see anything in the tootctl accounts area and what directory should I be in to perform the command i’m currently in /home/mastodon/live#
Sorry, I don’t know how to help you. You might need to fix your email to get the password reset working.
Thanks for trying, maybe someone will pick up where you left off
Without any information from the logs of your instance for example I don’t think there is any way.
I’m sorry what logs and where are they located, I’ll get them
I created a new admin account and found your enrollment and confirmed it and promoted you
Thank you. It works now.
(I didn’t get any email in the process but that’s not necessary if you approve the account manually).
I did approve the account, still working on the port 587 look like the server is not showing it open, even with no fire wall enabled
which commands tell you that?
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