Unable to login as admin

Server administration Troubleshooting
#1

I am unable to login as an Admin on my instance or am doing it wrong, I am using the default login name of admin and the long string it gave me to use, but I am unable to login and the reset password email ability is not working.

how can both these be fixed

Keith

#2

Hi Keith, did you get the Mastodon working on your nginx as described in another thread?

https://discourse.joinmastodon.org/t/mastodon-webpage-not-showing/2521/4

#3

Yes site is up and running, just can’t login using admin and the password generated at the end of install

site is: topic-master.com

and emails are not be sent

Thank you so much for replying also

#4

Ok, how did you configure your email server? Do you have any variables beginning with SMTP_ set in your environment file?

#5

here is a snagit of the .en.production
image

The email server works for sending and receiving email from gmail.com
does that answer the question

#6

can you check your email server logs please?

#7

This is what I see, frankly not sure what it means

image
image1376×161 43.2 KB

#8

can you copy and paste as text please?

this means that an email has been delivered from kdmller45@gmail.com to admin@topic-master.com

This does not come from mastodon

I have tried to register, search for saper.info please and reply privately to me

#9

I am unable to login as admin, is my first problem.

But do appreciate the help

#10

For the admin problem I have only the generic advice:

  1. Try to check the mastodon logs
  2. Try to reset the password with Using the admin CLI - Mastodon documentation
#11

I’m sorry have looked through the document and don’t see anything in the tootctl accounts area and what directory should I be in to perform the command i’m currently in /home/mastodon/live#

#12

Sorry, I don’t know how to help you. You might need to fix your email to get the password reset working.

#13

Thanks for trying, maybe someone will pick up where you left off

Thanks again
Keith

#14

Without any information from the logs of your instance for example I don’t think there is any way.

#15

I’m sorry what logs and where are they located, I’ll get them

#16

I created a new admin account and found your enrollment and confirmed it and promoted you

1 Like
#17

Thank you. It works now.

(I didn’t get any email in the process but that’s not necessary if you approve the account manually).

#18

I did approve the account, still working on the port 587 look like the server is not showing it open, even with no fire wall enabled

#19

which commands tell you that?

#20

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