Problem with 2FA after server migration

self · 2018-11-06 13:17:54 UTC

Hi,

As per title, instance members who activated their 2FA prior to server migration have difficulties using their code. Due to this, I disabled their 2FA manually. However, the main issue now is they can’t reactivate their 2FA again. It shows something went wrong error page when clicking setup button.

For members who have never activated 2FA before, 2FA works just fine.

Anyone has idea what could possibly went wrong?

i didn’t change OTP_SECRET, i just followed this migration guide: documentation/Migration-guide.md at master · tootsuite/documentation · GitHub

nightpool · 2018-11-06 13:59:12 UTC

Can you paste the relevant error message from the system logs?

self · 2018-11-06 19:45:26 UTC

Hi, I will have to ask member that is experiencing this issue to do me a favour so that I get the error again, then I will paste the error here soon. Cheers.