It seems that a user created an account in our instance but never confirmed email address. Then, somehow that account was automatically suspended (?). Now, that user wants to activate that account indeed, but the account is in a strange situation:
- After clicking “Undo suspension” the account shows “Login Enabled” but still “Permissions Suspended”.
- No email is shown, neither found when searching for email addresses in the instance, but the user cannot create a new account with that email, neither retrieve a new password.
So it looks like the current username and email address are “taken”, and the account cannot be enabled again because the alleged password isn’t working anymore, and due to a lack of an email address a new password cannot be retrieved.
As a moderator/admin, I don’t see how can I totally enabled this account and/or how to assign an email address to it. Am I missing something? If not, is there something relatively clean that can be done via command line?
The account was never enabled, never followed anyone or was followed, never posted anything. The user didn’t even log in successfully ever as far as I can tell.
I am reporting this not only to make this user happy, also because it looks like something leaving account sin a limbo that shouldn’t be happening in general.