[mastodon.social] Account recovery question

Hi everyone,

Is there a good point of contact for recovering my old mastodon.social account that I’ve lost the 2nd factor for?

On the login page, it mentioned emailing staff@mastodon.social, and I did on Nov 8th with as much info as I could think of, but haven’t gotten a reply.

chrome_screenshot_mastodon.social

Just wondering if anyone knows where/who I should message from mastodon.social regarding either recovering, or even just deleting my old account.